At Kendal & Row, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return window.
30-Day Return Guarantee
-
You may request a return or exchange within 30 days of receiving your package.
-
To be eligible for a return, items must be unworn, unwashed, unaltered, and in their original condition with all tags and original packaging intact.
-
Clearance or Final Sale items may only be eligible for store credit or replacement if defective.
How to Initiate a Return
-
Contact our support team at contact@kendalandrow.com with your Order ID and reason for return.
-
Our customer service team will review your request and provide a Return Authorization and return address instructions.
-
Pack the item securely and ship it back using a trackable shipping service. (Customers are responsible for return shipping costs unless the item arrived damaged or defective).
Refunds
-
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
-
Approved refunds will be automatically credited back to your original payment method within 3–7 business days.